iVMS-4500 error codes (troubleshooting)

error code 1

• Wrong Username or password.

• Double-check the username and password and enter the credentials again.

error code 4

• This error is related to the wrong channel number on the device

• Unhide the channel on the DVR or NVR.

error code 7

• The device is offline due to network failure or connection timeout.

• Check your Internet connection and the device configuration to make sure it's using the correct network information.

error code 9

• No data received from the device.

• Check your network for poor Internet connection and tmeouts.
  
  

error code 10

• There's a timeout while receiving data from the device.

• Check the network for poor connection, low bandwidth and timeouts.

error code 43

• The device is using an invalid IP address or domain name.
•  The IP address or port number used for the HiDDNS is not correct.

• Double-check the IP address and domain name.
• Double-check the IP address and port number for the HiDDNS.

error code 47

• The user was not found

• Update the iVMS-4500 to the lastest version or use Hik-connect with a remote domain configuration.
  
  

error code 55

• Unauthorized IP address. There's a limitation to access the device.
  
  

• Check in Security configuration and look for IP address filters.

error code 56

• MAC addresses login limitation is enabled.

• Check the security and change the MAC address limitation.

error code 73

• Port forwarding missconfiguration.

• Check the router Port forwarding configuration or enable the Hik-connect .

error code 153

• The device is locked due to too many consecutives wrong login attempts.

• The device is automatically unlocked after 30 minutes or you can reload it to speed up the process.

error code 8200

• Encryption error

• Disable encryption on the device to test it out and later look for the cause of error.